Mobile Solution Directory: ClickSoftware

ClickSoftware is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the “Service chain optimization” concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. Follow us on Twitter.

Solution Description:

ClickMobile enables you to better manage and optimize your mobile workforce. ClickMobile is compatible with most devices and operating systems and works both offline and online with full accessibility to back-office systems. Mobile workers can use their devices to view jobs, service histories customer information and more.

ClickSchedule is a ClickSoftware application designed to enable service organizations to improve efficiencies in the scheduling portion of the service chain. Based on more than 10 years of experience, and fine-tuned through the course of more than 100 implementations.

Cloud Offering: Cloud-based Mobile Workforce Management combines best practice service processes from more than 200 service leaders, and cloud-based platform models to cover your cloud strategy, without making business sacrifices.

ClickWorkforce is an advanced scheduling and real-time mobility solution for Salesforce.com users that is scalable to any size service business. From growing companies to enterprises, one click of a button will instantly deliver an optimized mobile workforce schedule, all within the Force.com platform.

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